Our company was built on the belief that quality plumbing should be stress-free and dependable. We proudly provide professional plumbing services throughout Andover and nearby areas in Connecticut, supported by a team that receives ongoing technical training and customer service education. From scheduled maintenance to urgent plumbing emergencies, we remain available around the clock to protect the safety and comfort of our customers homes.
Because we are locally owned, we bring a neighbor-focused mindset to every service call. We stand behind our workmanship with strong guarantees and a commitment to complete satisfaction. Our services include plumbing repairs, drain solutions, fixture installations, and emergency response, all performed with attention to detail and respect for the home. By offering honest recommendations and reliable service, we strive to build lasting relationships with the communities we proudly serve.
Because we are locally owned, we bring a neighbor-focused mindset to every service call. We stand behind our workmanship with strong guarantees and a commitment to complete satisfaction. Our services include plumbing repairs, drain solutions, fixture installations, and emergency response, all performed with attention to detail and respect for the home. By offering honest recommendations and reliable service, we strive to build lasting relationships with the communities we proudly serve.
Served areas
- Andover, CT, East Hartford, CT, Hartford, CT, West Hartford, CT, Manchester, CT, Mansfield, CT, Middletown, CT, Plainville, CT, Plainfield, CT
Details
- Year established: 2003
- Employees: 10
- Licensed
- Insured
Highlights and features
- Trusted local plumbers serving Andover and nearby Connecticut communities
- 24/7 emergency plumbing support with fast reliable response
- Industry-leading guarantees including on-time service promise
- Highly trained licensed plumbers focused on complete customer satisfaction
- Comprehensive plumbing solutions including septic and drain services
- Professional bathroom upgrades through Bath Concepts partnership
Payment methods
- Cash, Checks, Debit cards, Credit cards, Financing available
Services
We offer comprehensive emergency plumbing services to protect your property during critical situations. Sudden plumbing failures demand immediate and skilled intervention to limit damage. Our team is available twenty four seven and prepared to handle a wide range of emergencies. Every call is managed with professionalism, clear communication, and guaranteed satisfaction.
We provide comprehensive water heater services designed to keep your home running smoothly and comfortably. From dependable repairs to professional installation and replacement, our licensed plumbers deliver precise workmanship. We stay current with evolving water heater technology to ensure reliable performance. Our team is committed to completing every service correctly the first time.
We provide professional sewer services designed to address issues that can compromise safety, comfort, and property value. Sewer line problems require precise workmanship to prevent further damage and unnecessary expense. Our licensed plumbers are equipped to manage concerns of any scale. We focus on accurate diagnosis, reliable repairs, and long-term solutions. Emergency assistance is available whenever urgent sewer issues arise.
Our water line services are designed to resolve performance issues efficiently and professionally. We inspect systems, diagnose concerns, and complete repairs or replacements as needed. Every job is handled by licensed plumbing specialists. We support our work with guarantees that emphasize quality, accountability, and timely service.
We provide professional gas line repair, installation, and replacement services designed with safety as a priority. Our trained plumbing specialists understand the risks involved and handle every project with precision. From inspections to complete system upgrades, we ensure reliable performance. Our work is backed by guarantees that reflect our commitment to quality and dependability.
Properly functioning drains are essential to household comfort and safety. Our team delivers professional drain installation, cleaning, and repair services tailored to your systems needs. With extensive training and hands-on experience, we identify concerns efficiently and apply effective solutions that enhance reliability while minimizing future plumbing disruptions.
Our septic services are structured to address both routine maintenance and unexpected system failures. We provide skilled repair work, complete septic replacements, and professional pumping services. Every project is completed by certified technicians. For urgent needs, our emergency septic services operate 24 hours a day.
Our leak detection service focuses on identifying plumbing problems before they escalate into major repairs. We locate leaks hidden within walls, ceilings, and concrete slabs using accurate diagnostic methods. Early intervention allows us to limit damage and water loss. All work is completed with professionalism and attention to detail.
Our team offers expert toilet repair and installation services designed for reliability and efficiency. We understand how interconnected parts affect performance and address issues thoroughly. By correcting problems early and installing fixtures properly, we help protect your plumbing system and maintain consistent functionality.
Our commercial plumbing services are designed to minimize disruption and maximize reliability. We service and install plumbing systems for diverse commercial environments, ensuring compliance with all applicable regulations. By combining technical expertise with punctual service and clear accountability, we help businesses maintain comfortable and functional facilities.
Reviews (23)
Jason Lathrop
Jan 26, 2026
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Their patient , knowledgeable , and talented staff installed a six head multi split inverter heat pump system in my 1770 cape. It doesnt get more complicated than my install and Terry, Malachy, Jason, and Nick made it look easy. No ugly piping on the outside and seamless use of closets and chases for piping on the inside. Yes they do HVAC!
Latisha Knighton
Jan 19, 2026
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I have used Benjamin Franklin Plumbing and both times their staff have shown professionalism and have shown great care and attention to my home. Making sure to come in and out only when necessary, wearing covers on their shoes, cleaning up as they worked up to leaving out.
Ryan W. was sure to go over every detail of the job with me. By the time he left I was not confused about anything that I paid for. I can explain it in full detail to my to brief him on the job as well. Ryan was kind, professional, honest and treated my home as if it was his home. Which I greatly appreciated.
I love that they wear their id badges, have their tablets to take payments, photos and when they call it comes from the company line. Makes me feel secure. Their vehicle also has the company logo on it. They come with their own tools and equipment.
I also appreciate the pricing. I will continue to use them for my water and gas plumbing needs.
Ryan W. was sure to go over every detail of the job with me. By the time he left I was not confused about anything that I paid for. I can explain it in full detail to my to brief him on the job as well. Ryan was kind, professional, honest and treated my home as if it was his home. Which I greatly appreciated.
I love that they wear their id badges, have their tablets to take payments, photos and when they call it comes from the company line. Makes me feel secure. Their vehicle also has the company logo on it. They come with their own tools and equipment.
I also appreciate the pricing. I will continue to use them for my water and gas plumbing needs.
Joni Light
Jan 16, 2026
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Vinnie and Myles came promptly to fix our hot water system - not knowing what the real issue even was! As soon as they looked they had the system working within a few minutes. Additionally we looked at the overall system, which had not been maintained properly, and we got a much needed education. We'll be getting them back soon for future maintenance and new system. More to come. We highly recommend Benjamin Franklin Plumbing. Customer service was prompt, courteous, educated, and pleasant.
Susan Elbaum
Jan 15, 2026
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Lesley Meyers
Jan 09, 2026
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Nigel extremely friendly, helpful, & courteous. Please tell him, though, he needs to return to tighten new faucet.... it's loose.
Brian came today to tighten the new kitchen faucet that Nigel had recently installed. Brian was friendly & professional & completed the tightening in minutes. I'm happy with the results. Now if you could only lower your prices, I'd be ecstatic!
Brian came today to tighten the new kitchen faucet that Nigel had recently installed. Brian was friendly & professional & completed the tightening in minutes. I'm happy with the results. Now if you could only lower your prices, I'd be ecstatic!
Lindsey LaPorte
Jan 07, 2026
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Claude Gibbs
Jan 05, 2026
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I had a great experience with Ryan Wesson from Benjamin Franklin Plumbing. Our Combi hot water boiler (HTP ELU 150WCN) stopped working, but Ryan quickly got it back up and running. He also identified a few underlying issues and provided clear options for the best way forward. Thanks to him, my family has heat and hot water again. Cheers, Ryan!
Petrea Reading
Jan 04, 2026
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Nick was very helpful, and a great young man. We really enjoyed meeting him. Also my contact with Benjamin Franklin Plumbing was very pleasant and personable to begin with inspite of some mixup on information due to a system error with the Holiday. Everything worked out well. Well see how the work goes tomorrow as today was the overview & estimate.
Petrea & Charles Reading.
Petrea & Charles Reading.
Christine Ashworth
Jan 03, 2026
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Terry, Malachy and Nick were great! We decided to replace our boiler due to the age of the old unit and some of the old installation work was not done properly . They installed the new combi boiler and corrected those old issues. The new boiler was up and running in one day and they worked very hard to get us a reasonable price. Extremely happy with their work and the service they provided!!
Sheryl Couture
Dec 22, 2025
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I'm leaving a five star review for Elliot my technician. He was friendly and engaging. He was full of information about my specific needs for my house system and the alternative of a change to propane. All though we did not connect on this project I would refer this company based on what I learned from Elliot.
Jan Schneider
Dec 20, 2025
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Matt R.
Dec 04, 2025
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I had a broken water pipe that needed immediate repair, and Ben from Benjamin Franklin Plumbing did an excellent job. The plumber was professional, knowledgeable, and efficient from start to finish. He clearly explained the issue, fixed it properly, and made sure everything was working before leaving. The work was done cleanly and with care, and the whole experience was stress-free. I would absolutely recommend them to anyone needing reliable plumbing service.
Elizabeth Gorelick
Dec 03, 2025
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Kim Palmer
Nov 26, 2025
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The technicians came on time, exactly when they said they would be there. Nick was knowledgeable, they were professional and super personable. I was in a situation where I didnt have the ability/time to price other companies so I wasnt able to shop around and compare the work that needed to be done and the cost so Im not sure about that, but either way the cost was very very high. They charged $99 just to come because it happened on the weekend. I will stick with 5 stars either way because I it got done in a timely manner and the guys were good.
Koby Nelson
Nov 23, 2025
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Aaron Diaz was amazing. He came out for an emergency on a Sunday evening and managed to do a tricky repair with very little room to move all without any damage to anything around it, which I thought was going to be impossible. Impressive skills. On top of that, he had great communication about what he was doing and is just a friendly guy. Highly recommended.
Ashish Patel
Nov 21, 2025
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It was a great working experience with Ben Williams during well pump and submersible motor replacement. I still think I overpaid, but my water is up and running. Ben Williams was professional and courteous. I watched the entire installation and he didn't have any issue. He answered my all questions. Thanks again.
Judy Katzman
Nov 10, 2025
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Aaron did an excellent job with the installation. When finished, he checked every water source in the house to be sure that there was hot water everywhere. Also, as a retired educator & teacher trainer, I thought he worked well with Cale, giving him appropriate responsibility & guiding & encouraging in meaningful ways. And, they did a great cleanup before they left!
Matthew Kelly
Nov 09, 2025
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I had a great experience with Ben Franklin Plumbing! Elliot was professional, friendly, and really knew his stuff. He took the time to explain everything and made sure I understood all my options before starting any work. I could tell he truly had my best interests in mind and cared about doing the job right. Highly recommend them for anyone looking for honest, dependable, and customer-focused plumbing service!
Charlii Alexis
Oct 16, 2025
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I am beyond grateful to have been connected with this company. My boiler had gone down in May and we went months without hot water. The heating part wasnt that big of a deal until the cold weather came in. We had someone come out for a consultation somewhere between the middle of the week to the end of the week and a technician was there on Monday finished and installed the same day. Not only were they quick but they were great on the pricing. The technicians were extremely polite and knowledgeable literally dont know where we would be without them today.
Dawn Woodard
Oct 07, 2025
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Nikki Strick
Sep 20, 2025
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Jordan arrived on time and was able to assess the issue. Very knowledgeable, courteous, processed our concerns. He explained how the installation will go and had informed us of how there is a shut off system that will inform you if there is a leak in your home by monitoring the water pressure, this updates Benjamin Franklin Plumbing of the issue and everything can be managed through your phone. A great preventive device that they can install and it saves your home and gives consumers like us a discount with our home insurance. JORDAN provided us with information and advise and the BEST Part is if you become a member you have ALL the different services that they offer in your fingertips. IF YOU OWN A HOME/CONDO/APARTMENT, BENJAMIN FRANKLIN PLUMBING IS THE ONLY COMPANY YOU NEED...Jordan, we really appreciate all this new information. Brand New Loyal members here!!!
Jeremy Cormier
Sep 07, 2025
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We have Eric come out to pump our septic and he was extremely helpful and patient. Our house had a new tank out in and we didnt know know exact measurements. Eric took his time and was eager to find the tank for us unlike another company who basically left and never came back. Eric was knowledge and explained everything to us. Thank you for your help
Dustin Macuirzynski
Jun 21, 2025
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Elliot was a great salesmen and was honest which is hard to find nowadays. He told me what is a must fix and gave me a great scope of work. The company also gave me an amazing price on a new install of my oil tank.
Nick, melichai and gentry were punctual, friendly and gave me a great time line of what was happening step by step. I could not be more please with how this turned out and this company. They quoted me and showed up the next day to complete the work and its amazing. Thank you and I would definitely recommend hiring them! If I have a plumbing issue in the future they will be my first call!
Nick, melichai and gentry were punctual, friendly and gave me a great time line of what was happening step by step. I could not be more please with how this turned out and this company. They quoted me and showed up the next day to complete the work and its amazing. Thank you and I would definitely recommend hiring them! If I have a plumbing issue in the future they will be my first call!