For more than 20 years, we have helped families in Charlotte protect their homes with professional water filtration and treatment services. Although Charlotte's water meets federal standards, independent testing has identified nine contaminants above health guidelines, including chromium-6 at 3.3 times recommended levels. Homeowners may also face hard water that damages plumbing and appliances, concerns involving PFAS across North Carolina, iron and bacteria in Lake Norman-area well water, and chlorine taste and odor associated with municipal treatment. We respond to these concerns with practical water quality solutions, including whole-house filtration, water treatment systems, water softeners, UV water purification, and iron filtration. Our free in-home water testing allows us to determine what is in your water and help identify an appropriate solution.
We are led by Frank Helms, owner and lead technician, who has more than 20 years of experience and knows Charlotte water firsthand. Frank began his career as a school plumber in Mecklenburg and is a Charlotte native, giving us a local understanding that is not based on a franchise model. We believe in honest, upfront recommendations, with no hidden fees and no pressure to purchase services you do not need. Our health-first approach keeps clean and safe household water at the center of our work. We serve the Greater Charlotte area, including Gastonia, Lake Norman, Concord, and Matthews, and we are licensed in North Carolina. South Carolina installations are coordinated with local licensed plumbers.
We are led by Frank Helms, owner and lead technician, who has more than 20 years of experience and knows Charlotte water firsthand. Frank began his career as a school plumber in Mecklenburg and is a Charlotte native, giving us a local understanding that is not based on a franchise model. We believe in honest, upfront recommendations, with no hidden fees and no pressure to purchase services you do not need. Our health-first approach keeps clean and safe household water at the center of our work. We serve the Greater Charlotte area, including Gastonia, Lake Norman, Concord, and Matthews, and we are licensed in North Carolina. South Carolina installations are coordinated with local licensed plumbers.
Served areas
- Gastonia, NC, Lake Norman, NC, Concord, NC, Matthews, NC
Details
- Licensed
- Insured
Highlights and features
- Protect your family with cleaner, safer water from every tap.
- Free in-home water testing identifies what’s in your water.
- Whole-home filtration solutions address diverse household water needs.
- Over 20 years serving Charlotte families with water expertise.
- Honest advice, upfront service, and zero-pressure recommendations.
- Licensed, insured, and committed to guaranteed customer satisfaction.
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments, Bank transfers
Services
A water-quality concern does not always become obvious through appearance or taste alone. For that reason, we offer free in-home testing to provide homeowners with better information about their residential water. Our typical visit lasts 30 to 45 minutes and includes testing, an explanation of the results, and answers to your questions. More detailed laboratory analysis is available when specific issues are suspected. 
Homeowners can turn to our reverse osmosis service when they want a more advanced method of improving their drinking water. Through a specialized membrane, the system reduces a wide range of unwanted contaminants while concentrating treatment at the point of use. This makes it well suited to the kitchen sink, where water is routinely consumed or used for cooking, coffee, ice, and food preparation. 
We offer water softening services for homeowners dealing with the recurring effects of hard water. Mineral buildup can affect faucets, fixtures, appliances, plumbing, laundry, and daily cleaning routines. Our process is straightforward: we test the water in your home, explain the results, recommend a suitable system without upselling, and complete professional installation with minimal disruption. 
Whole-house water filtration gives us a way to address water quality beyond a single sink or appliance. We first conduct a free in-home water test to determine what is in the water. Using those findings, we recommend the appropriate equipment without unnecessary upselling, then provide professional installation and continued support. 
Our UV water purification service focuses on biological contaminants through the use of ultraviolet light. The technology disrupts microorganisms, preventing them from continuing to function normally and adding another level of protection beyond a standard filter. Homeowners may find this approach especially relevant when bacteria are a concern, whether associated with well water or changing conditions. We can also incorporate UV purification with other treatment solutions. People
Frank Helms
Owner
At Frank Water Systems, we believe better water can make a real difference in the way you live at home. Water affects more than what comes out of the tap. It affects taste, comfort, daily routines, and the overall feel of your home. That is why we built this company around a simple idea: give people honest answers, quality work, and water solutions that genuinely improve everyday life.
Reviews (1)
Sarah M.
Jul 17, 2026
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